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Kuenne Advisory LLC focuses on providing consulting and advisory services for companies in the consumer space, with a specialization on the travel, hospitality, financial services and other B2C industries. We are guided by the simple principle of putting the customer first and collaboratively designing strategy, processes and outcomes that make a meaningful impact to our clients. We're unique as we can help with implementation and execution because we've actually done it!
We differentiate ourselves by only providing services in areas where we've actually done the work from start to finish. What that means for you is our deliverables and plans are based on experience - from planning to design through execution. We focus specifically on the following areas:
We're passionate about what we do, but even more passionate about providing extraordinary services for our clients. That's why we guarantee all of our work. If for any reason, our work doesn't meet your expectations, we'll make it right. Your customers expect the most from you, and we feel we should be held to that same standard.
Owner / Principal
Mike is the owner and Principal of Kuenne Advisory LLC and
has 25 years of experience in industry and consulting across B2B and B2C
channels. He brings a unique perspective by leveraging his diverse background
across multiple organizational disciplines helping to create truly comprehensive
strategies. Organizational leaders and Executive teams benefit from his broad experience
in Technology, Corporate & Site Operations, Procurement / Sourcing
Strategy, Administration, and Brand and Customer Experience. He enjoys sharing
his passion for Customer Experience and has been featured on numerous podcasts
and in various industry publications. He's worked with many fortune 500
clients in consulting roles with PwC and North Highland, and held multiple industry
leadership roles, most recently as Chief Customer Officer at Extended Stay
America.
Mike earned his Bachelor's degree in International Business & Political Science from Lehigh University and a Master’s degree in Business Administration from the University of Massachusetts – Amherst. He is an avid traveler and a passionate supporter and coach of youth sports. He resides in Charlotte, NC with his wife Wesley and their 3 children.
We'd love to start a conversation to see how we may be able to help. Use the form to reach out to us or contact via email: